Vehicle Recall Notifications

 

 

Under a manufacturer recall campaign, notifications are mailed to the registered owner, which is PHH Vehicle management Services, for all government lease vehicles.  Upon identifying the vehicle unit number PHH in turn forwards the notification to the corresponding Ministry Fleet Coordinator.  The Fleet Coordinator is then responsible for sending the recall notification to the end user, at which point the end user is responsible for following the instructions contained in the notification.

Recall campaigns typically involve routing the vehicle to the nearest representative dealership (i.e.: Dodge, Ford, General Motors etc.) for appropriate corrective action. Items involved are usually repaired at no charge to the vehicle owner/operator, similar to a warranty repair.

Vehicles should not be routed to a dealership without the accompanying recall campaign notification letter/instructions, as not all vehicles within a specific model/year may be affected.  Please route vehicles only upon receipt of an official manufacturer’s notification, following the instructions provided in the recall.

• If you receive a recall notification for a monthly rental vehicle, please coordinate the necessary action directly with the MSO Rental Company.
• If you suspect a vehicle within your fleet may be the subject of a recall, but have not yet received notification, please consult PHH or Purchasing Services prior to initiating any corrective measures.

Additional queries may be directed to
Purchasing Services
250 387-7336 or
250 387-7334