Talk to our experts We're here to help
Contact Us 250 387-7300
Frequently Asked Questions

Telus Mobility
CSA #C06-PS005

 

Telus Mobility successfully competed to supply cell phones, BlackBerry® wireless platforms, air cards and related services to Regional, Seasonal and Special Category users.

For information on Telus’ equipment offerings, service plans and features, and pricing, please visit the Telus Mobility website

The Telus Mobility website, containing information specific to the Province of BC, is accessible to individuals with “IDIR” access to provincial data. If you are a user in the broader public sector, and your organization has signed an MOU with Purchasing Services, you may request IDIR access.

When acquiring equipment or services under the CSA, the government user or telecom coordinator must present a POSO (Purchase Order on Standing Offer)
pCard Imageor a government pCard.

 


Acquisition Process

Click here for the Cellular, BlackBerry® and Air Card Acquisition Process

 

Incident Reporting

(Who to contact if you have a problem)

Telus Contacts

 

Regional and Seasonal Users

 

Special Users

 

Blackberry Warranty LG limited warranty

 

Sierra Wireless warranty Samsung warranty

 

 

 

Telus Mobility Dealers and Resellers

Click here for a list of Telus Mobility Dealers and Resellers

 

Province of BC Password

The Province of BC password is accessible to individuals with “IDIR” access to provincial data.
Click here if you have IDIR access

If you are a user in the broader public sector, and your organization has signed a MOU with Purchasing Services, you may request IDIR access.

 

Cellular and BlackBerry Reset Procedures

Click here for reset procedures for popular cell phones and Blackberry models

 

Information for BlackBerry 8100 Pearl Users

Click here for useful tips and frequently asked questions