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Frequently Asked Questions
Telus Mobility
CSA #C06-PS005
Telus Mobility successfully competed to supply cell phones, BlackBerry® wireless platforms, air cards and related services to Regional, Seasonal and Special Category users.
For information on Telus’ equipment offerings, service plans and features, and pricing, please visit the Telus Mobility website
The Telus Mobility website, containing information specific to the Province of BC, is accessible to individuals with “IDIR” access to provincial data. If you are a user in the broader public sector, and your organization has signed an MOU with Purchasing Services, you may request IDIR access.
When acquiring equipment or services under the CSA, the government user or telecom coordinator must present a POSO (Purchase Order on Standing Offer)
Acquisition Process
Click here for the Cellular, BlackBerry® and Air Card Acquisition Process
Incident Reporting
(Who to contact if you have a problem)
Telus ContactsRegional and Seasonal Users
Special Users
Blackberry Warranty LG limited warranty
Sierra Wireless warranty Samsung warranty
Telus Mobility Dealers and Resellers
Click here for a list of Telus Mobility Dealers and Resellers
Province of BC Password
The Province of BC password is accessible to individuals with “IDIR” access to provincial data.
Click here if you have IDIR access
If you are a user in the broader public sector, and your organization has signed a MOU with Purchasing Services, you may request IDIR access.
Cellular and BlackBerry Reset Procedures
Click here for reset procedures for popular cell phones and Blackberry models
Information for BlackBerry 8100 Pearl Users
Click here for useful tips and frequently asked questions
