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Frequently Asked Questions

Rogers Wireless Inc
CSA #C06-PS004

 

Rogers Wireless successfully competed to supply cell phones, BlackBerry® wireless platforms, air cards and related services to Standard Category users.

For information on Rogers’ contacts, equipment offerings, service plans and features, and pricing, please visit the Rogers Wireless website. Select "Sign In" and enter the Province of BC password.
When acquiring equipment or services under the CSA, the government user or telecom coordinator must present a POSO (Purchase Order on Standing Offer)
pCard Imageor a government pCard.

 

 

Acquisition Process

Click here for the Cellular, BlackBerry® and Air Card Acquisition Process

 

Incident Reporting

(Who to contact if you have a problem)

Problem Resolution and Repair

 

Any warranties or remedies that were available from the manufacturers with respect to Balckberries or cell phones have been superseded by the Office of the CIO's January 2007 Memorandum #46538.

Blackberries and cell phones may not be returned to dealers for repairs. They must be destroyed.

For further information with respect to these changes please refer to the IT Asset Disposal Standards, located at https://infosecurity.gov.bc.ca/ITAssetDisposition/default.aspx.

 

Rogers Wireless Dealers and Resellers

Click here for a list of Rogers Wireless Dealers and Resellers

 

Province of BC Password

The Province of BC password is accessible to individuals with “IDIR” access to provincial data.
Click here if you have IDIR access

If you are a user in the broader public sector, and your organization has signed a MOU with Purchasing Services, you may request IDIR access.

 

Cellular and BlackBerry Reset Procedures

Click here for reset procedures for popular cell phones and Blackberry models

 

Information for BlackBerry 8100 Pearl Users

Click here for useful tips and frequently asked questions